The Department of Trade, Industry and Competition (dtic) continues to prioritise the Business Process Outsourcing (BPO) sector through its Global Business Services (GBS) incentive programme, and the numbers explain why.
In the year ended 31 March 2025, the dtic’s Incentive Branch disbursed approximately R4.1 billion in incentives, supporting the creation of 11,656 new permanent jobs. Of these, around 4,600 jobs were created by BPO companies operating in South Africa.
South Africa has rapidly emerged as a globally competitive BPO destination. Industry research shows the country competing effectively with established offshore hubs such as India and the Philippines, particularly on cost, workforce quality, and customer experience.
Beyond employment creation, the BPO sector generated an estimated R11 billion in export revenue, servicing international markets including the UK, USA, and Europe.
As with most dtic incentives, these programmes are cost-reimbursive and are therefore best suited to established BPO operators funding large-scale expansion projects, rather than smaller call centre initiatives.
If your business operates in the BPO or Global Business Services sector and you are planning a significant ramp up in the number of staff:
• Speak to Grant Whittaker (Grant@agilequity.co.za) to assess the opportunity, or
• Download our Grants & Incentives Summary (https://agilequity.co.za/government-grants) for a high-level overview of the Global Business Services programme.
#Agilequity #BPO #GlobalBusinessServices #GovernmentIncentives #CallCentres #Offshoring
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